Meet the Team
Bret Willoughby, Accountant, CEO and Founder
Bret Willoughby was originally certified as a CPA in California where he practiced before moving to Mauritania, North Africa for humanitarian work. Upon returning from life as a global nomad, he and his family settled in Madison, Wisconsin for 20 years. There he started preparing tax returns for Overseas Americans before the internet existed.
In 1997, he founded Willoughby CPA, LLC. In July, 2011, he moved his family and business to Olathe, Kansas, a suburb of the Kansas City, and changed the company name to Tax911.com, Inc. This move brought him and his wife, Nancy Willoughby, closer to Nancy's parents.
Bret and his tax team are great. I live in Slovakia as a expat and I am very thankful that they handle my taxes and I completely do not need to worry about it. Thank you guys. Jeremy A.
Susan Knaebel, Staff Accountant
Susan is a staff accountant and has been with Tax911.com, Inc. since August of 2013. She has a Master of Science in Accounting from the University of Missouri, Kansas City. She has more than 15 years of tax preparation experience. Her career has focused on domestic and foreign corporate U.S. filing requirements and individual tax returns. She lives in Leawood, KS with her husband and two children.
Leslie Clark, Payroll Manager
Jolene Konichek, Office Manager
Jolene joined the firm in 2010 when the office was still located in Madison, WI. She has enjoyed getting to know the local Madison clients and the clients across the globe. She works with getting our new clients set up with our firm, managing the client web portals, billing and numerous other day-to-day tasks in our office.
When she is not at the office, she is working alongside her husband and two children on their farm, doing various volunteer work and being active in her church.
Holly Robertson, Onboarding Specialist
Holly was the first Kansas employee in 2012 after Willoughby CPA moved to Kansas and became Tax911.com, Inc. Her favorite part of the job is meeting people from all over the world. She and her husband were missionaries in Ivory Coast, West Africa, for nine years. She has four sons, 2 daughters-in-law and 4 grandchildren. In her spare time, she enjoys helping others, evangelism, making jewelry, biking and hiking.
Barbara Watterson, Administrative Assistant
Ellen Hickox, Staff Accountant
Nancy Hasskarl, Administrative Assistant
Nancy joined Tax911 in 2018. Her husband is a pastor and they recently returned from a missionary assignment in the Cayman Islands. They have two children, one who is married and the youngest is in college. Nancy’s hobbies include playing and singing music as well as walking and reading. She looks forward to helping clients with the tax process.
Lois Nansel, Administrative Assistant
Lois joined the firm in 2018. She enjoys the opportunity to get to know our clients and assist them with the tax preparation process. Lois treasures time spent with her children and grandchildren. In addition to spending time with family and friends, Lois also enjoys organizing, reading nonfiction, quilting, yard work, going for walks, being active in church and the company of her feline fur baby Chet. She is a lifelong learner at home on the Great Plains of America.
Alesia Burton, Administrative Assistant
Alesia has over 10 years of experience as an administrative assistant and has joined Tax911.com family to further her experience in the tax field. Alesia received her AAB degree at Axia College University of Phoenix in Business. She is a native of Wichita, KS and is the second oldest of 6 other sisters. Sister Alesia Burton received the Lord Jesus Christ in her life in the year of 2003. She is a mother of seven beautiful children 4 girls and 3 boys, 2 of which are adopted out and she is proud of where she’s been and how far the LORD has brought her. Alesia is currently a member at the Historic Boone Tabernacle C.O.G.I.C., where she currently is under the leadership of Bishop L.F. Thuston and First Lady Marian Thuston. Alesia loves the LORD and has traveled to Colombia South America in 2017 on a missionary journey with a team of missionaries, and was pleased to minister the Gospel of Jesus Christ to approximately 100 people.
Amy Davis, Administrative Assistant
I recently joined Tax911 as an administrative assistant. I have over 20 years of business office experience. I have three children and one granddaughter. I have lived in Grandview for more than 10 years.
Nancy Ellyce Hickox, Administrative Assistant
Nancy Ellyce began working at Tax911.com in January 2022. Her associate’s degree included several accounting classes which were among her favorite classes and led her to look for an administrative job in accounting. She enjoys helping people and her passions include writing, studying languages and taking martial arts with her younger brother.
Kathleen Marvel, Administrative Assistant
Kathleen worked as an accounting admin in the restaurant and automobile industries before she and her husband purchased and operated an automobile sales and service business. With that behind her, she looked to rejoin the accounting field, leading her to an admin position at Tax911.com. She enjoys walking in the country, gardening and loves spending time with her family.
Maxwell Faoro, Administrative Assistant
Maxwell Faoro joined Tax911 in 2024. He currently has an associate of arts from JCCC and is currently attending KSU for his Bachelors and Masters. Max first heard about Tax911 from the Willoughby family who coached Max in Speech competitions through high school. When Max is not in the office, you can find him practicing drums for jazz or church band, rock climbing, or spending quality time with his family.
Dennis Redd, CPA, MS
Dennis joined Tax911.com in February of 2024. He has a Bachelor of Science in Statistics from Kanas State University and a Master of Science in Accounting from the University of Kansas. He is licensed in Kansas and Missouri and has served as President of the local chapter of the Kansas Society of CPA’s and on the board of directors of the Kansas Society of CPA’s. Dennis has over 50 years of experience in public accounting, primarily focused on closely owned corporations and LLCs taxed as partnerships as well as individual tax planning and preparation. He and his wife, Sallie, live in Lenexa, Kansas. They have 3 children and 3 grandchildren.
Andy Caudill, Accountant, EA
Andy is an Enrolled Agent who joined the Tax911 team in 2025. While he was formerly an English teacher abroad, Andy knows firsthand the relief that a trusted tax advisor can provide when you’re living overseas. And now as a tax accountant, his favorite part of the job is providing that peace of mind to clients. Andy and his wife have 3 young daughters, and they live in North Africa. He likes to spend time with family, run, and go on adventures with his girls.
Sharri Orndorff, Administrative Assistant
Sharri Orndorff was born and raised in Wyandotte County, Kansas, and has lived here for the biggest part of her life. She graduated from Piper High School, and later earned a BA in Theology from Franciscan University of Steubenville in Ohio.
Sharri counts the moment she gave her life to Christ as the most important event in her life. The Bible is her moral compass and a lifelong study. Her family includes two grown daughters and her grandson, who starts middle school this year. Ever the proud grandma, she can talk your ear off about what a great kid he is.
With a job history which is anything but conventional, she has done drywall finishing, auto body repair and paint, retail and direct market sales, insurance, office management and most recently accounts receivable and collections. Sharri loves people and works to create a solid connection with every client. She loves to handle the mundane everyday stuff to free someone else up to do more highly skilled work.
Travel has been part of her adventure. She has been blessed to visit the Holy Land twice, as well as Italy, Mexico, France, Spain and Portugal. Past activities include British sports cars, skydiving and riding her motorcycle. Her current interests are remodeling/restoring old houses (including her present house trailer- with help from her brother,) sewing, needlecrafts, writing, singing in the church choir and her dog, Kylie. Sharri also enjoys going to car shows with her grandson and having dinner with him most Friday nights. She’s a tea drinker and her favorite foods are a good steak, Barbecue and anything chocolate.
Contact Us
Existing Clients: Please email taxadmin@tax911.com.
Toll Free from US: 855-829-0911